1. Introduction

2. Working in the inbox folder
- creating a signature
- assigning mail messages to categories
- searching for specific mail messages
- creating a custom search folder
- filtering mail messages
- applying automatic formatting to mail messages
- modifying message settings and delivery options

3. Working in the calendar folder
- applying labels to appointments
- assigning appointments to categories
- proposing a new meeting time
- reserving resources for a meeting
- updating a meeting/canceling a meeting
- customizing the calendar

4. Working in the contacts folder
- sending a mail message from the contacts folder
- writing a letter to a contact
- sending contact information in a mail message
- assigning contacts to categories

6. Working in the notes folder
- creating a task from a note
- linking notes to contacts/assigning notes to categories
- customizing notes

7. Using instant messaging
- what is instant messaging
- adding a contact to the instant messenger contact list
- sending and replying to an instant message
- attaching a file to an instant message

8. Additional Intermediate Outlook features
- creating a distribution list
- saving mail messages and other GroupWise items in HTML and text files
- archiving mail messages and other GroupWise items
- creating a custom GroupWise view

9. Final case study